Service Types


MetroAccess™ is an E-Access service type that enables Service Operators to reach their Off Net customer on the Metrofibre Access network and deliver...


Up to 3 Classes of Service per Ethernet Virtual Connection (EVC) MetroLAN™ is an E-LAN MultiPoint-to-MultiPoint Ethernet Virtual Connection...


InfiNetMetro™ is an “open access” Metro DWDM Network that offers high-speed, private dedicated optical services from 1Gbps to 100Gbps. Our DWDM...


Up to 3 Classes of Service per Ethernet Virtual Connection (EVC) Metroline™ is an E-Line Point-to-Point Ethernet Virtual Connection  (...


  MetroTree™ is an E-Tree Ethernet Virtual Connection (EVC) Point-to-Multipoint or Rooted-to-Multipoint product providing Ethernet...

All MetroFibre service types offer the following Guaranteed Availability based Service Level Agreements (SLAs):

  • Premium Gold 1Mbps to 10Gbps 
    • 4hrs response-time and 99.90% Guaranteed Availability 
  • Premium Silver 1Mbps to 10Gbps
    • 6hrs response-time and 99.55% Guaranteed Availability
  • Premium Bronze 1Mbps to 10Gbps
    • 10hrs response-time and 98% Guaranteed Availability
  • Standard 1Mbps to 10Gbps
    • MFN Basic SLA


Service Level Agreements (SLA) Customer Access Build Service Installation Examples

Metrofibre networx User Network Interface (UNI) is the physical 10/100/1000Mbps or 10Gbps Ethernet interface or port that is the demarcation between the customer and the service providers network.

Metrofibre networx will always provide the UNI at the customer’s site, unless the service is a Standard (Basic) SLA service that is only provisioned with a low costing Fibre to UTP Converter. In this case the UNI will be the Access Ethernet Switch Port.

The Performance and Service Availability monitoring for each of the Class of Service guarantees offered, will be monitored across the entire Metrofibre networx

Monitoring can be either between UNI to UNI for services that reside entirely on the Metrofibre networx (ON-NET), or between UNI to E-NNI (External Network Node Interface) for services that are provisioned Network-to-Network, between network clouds operated by one or more service providers.

Metrofibre networx is a “Carrier Class Open Access” Metro Ethernet Network that is “Open” to all Service Providers, to deliver content to their customers on equal terms and designed to provide a high-level of SLA based Performance Assurance, based on the MEF CE2.0 Services types.