MetroLineTM
Basic | Priority Data | Real Time |
|---|---|---|
Is for the end-user data applications that require no guarantees of performance and where cost per Mbps is the key requirement. | Is for the end-users a data application requiring a bandwidth guarantee and Latency is not a requirement. | Is for end-users requiring low delay (Latency) for some of their traffic and is an ideal service class for packet voice (VoIP) and Video applications. |
Up to 3 Classes of Service per Ethernet Virtual Connection (EVC)
MetrolineTM is an E-Line Point-to-Point Ethernet Virtual Connection (EVC) that extends the End-User Ethernet sites to a Service Provider Network Cloud or between two End-Users for Ethernet Private Lines (EPL), Ethernet Virtual Private Lines (EVPL) and Ethernet Internet Access.
MetrolineTM is a fully managed high-bandwidth secure E-Line point-to-point EVC that has an high degree of end-to-end transparency, low frame delay, frame delay variation and frame loss ratio.
MetrolineTM is a purpose-built private line that enables the service provider to combine business data, packet voice (VoIP) and Video applications onto a single EVC within three Class of Services (CoS), Basic, Priority Data and Real Time (as described above).
Priority Data and Real Time CoS bandwidths can be committed up to 75% of the total UNI Port Speed. For 10Mbps (up to 7.5Mbps), 100Mbps (up to 75Mbps) and 1000Mbps (up to 750Mbps).
EVC’s can be configured from 10Mbps to full-rate Gigabit User Network Interface (UNI) port speeds. Or in 2Mbps increments from 2–10Mbps, 10Mbps increments from 10–100Mbps and 100Mbps increments from 100–1000Mbps, allowing End-Users and Service Providers to provision only what they need, then scale bandwidth as their network or application requirements grow. It is flexible and scalable to meet changing business needs.
In addition, multiple EVC’s or multiple Ethernet applications/services can be configured per User Network Interface port. This is called Service Multiplexing. For bundling of multiple application/services, all to one bundling is enabled when all the VLAN NIDs at a UNI are mapped to a single EVC.

MetrolineTM offers the following Guaranteed Availability based Service Level Agreements (SLAs):
- Premium Gold 10-1000Mbps
- 4hrs response-time and 99.90% Guaranteed Availability
- Premium Silver 10-1000Mbp
- 8hrs response-time and 99.55% Guaranteed Availability
- Premium Bronze 10-1000Mbps
- 10hrs response-time and 98% Guaranteed Availability
- Standard 2-100Mbps
- 12hrs response-time, MFN Basic SLA
MetroLineTM Service Levels Agreements Reference Chart

A persistent question of users and network operations is how well is the network operating? Quick, consistent transport of traffic across the network is very important.
Customers are demanding that Service Providers maintain more stringent network performance of which are formalize with Service Level Agreements (SLA's).
Here at Metrofibre networx our Service Level Agreements (SLA’s) have been specifically designed to ensure customers uptime of the network and the end-to-end service traffic performance.
Performance Assurance
For best traffic performance assurance guarantees, we track and measure the performance of traffic transiting across the entire Metrofibre networx network, from customer interface to customer interface, with our Network Performance Management system that collects, monitors and measures end-to-end application/service performance for each MetrolineTM Class of Service (CoS) priority provisioned (Basic, Priority Data and Real Time).
Our MetrolineTM is monitored centrally at our state of the art Network Operations Center (NOC) to the MEF pre-defined CoS Performance parameter thresholds.
Network-Uptime Assurance
For the best network-uptime assurance guarantees, we ensure that our network designs have sufficient resiliency built-in to meet the most stringent of Service Level Agreements.
Metrofibre networx User Network Interface (UNI) is the physical 10/100/1000Mbps Ethernet interface or port that is the demarcation between the customer and the service providers network.
Metrofibre networx will always provide the UNI at the customer’s site, unless the service is a Standard (Basic) SLA service that is only provisioned with a low costing Fibre to UTP Converter. In this case the UNI will be the Access Ethernet Switch Port.
The Performance and Service Availability monitoring for each of the Class of Service guarantees offered, will be monitored across the entire Metrofibre networx
Monitoring can be either between UNI to UNI for services that reside entirely on the Metrofibre networx (ON-NET), or between UNI to E-NNI (External Network Node Interface) for services that are provisioned Network-to-Network, between network clouds operated by one or more service providers.
Metrofibre networx is a “Carrier Class Open Access” Metro Ethernet Network that is “Open” to all Service Providers, to deliver content to their customers on equal terms and designed to provide a high-level of SLA based Performance Assurance, based on the Metro Ethernet Form (MEF) 9/14.
Service Level Agreements (SLA) Customer Access Build Service Installation Examples

















